The end of the typewriter work

BayTalk is the Rich AI Systems package for auto repair shops, dealerships, and truck shops. The tech talks, the record writes itself, the advisor approves — and your shop's own software stays exactly where it is.

Why shops need it

On flat rate, the minutes a tech spends writing the repair story pay zero — and a thin story is money: manufacturers pay warranty claims on the documented story, and a missing detail can mean a denied claim or money clawed back after an audit. Comebacks burn the same way: a thin record restarts the diagnosis from zero. BayTalk fixes the record at the moment the work happens.

Flow 1 — Talk-and-done repair stories

• The tech talks. At the lift, job done, the tech dictates findings into his phone in his own words — shorthand welcome, measurements and codes spoken as he knows them.
• The system drafts two documents. The shop record — structured Concern / Cause / Correction, with every measurement and code preserved exactly as spoken, and safety findings flagged at the top — and the customer version, the same facts in plain English.
• The advisor approves. Both drafts land in an approval queue: approve, edit, or send it back to the tech with one question. Nothing reaches an invoice or a customer unapproved. Ever.
• The Complaint-to-Completion Check runs. Before anything files, every customer complaint and requested repair is cross-checked against the tech's account — done, diagnosed, declined, or flagged NOT ADDRESSED to the advisor while the car is still in the shop. No intake item is ever silently passed.

Flow 2 — Voice-raised shop needs

"Oil filter wrench in bay 2 cracked — and we're on the last jug of 0W-20." One voice note becomes a tracked request in the buyer's queue: item, bay, who asked, when. The buyer approves before anything is ordered, and the requester can see "on order / here Thursday" instead of asking. Repeat breakages surface in the weekly pattern report.

The never-invent rules

• The system never invents a part, a measurement, a procedure, or a finding the tech did not state.
• Ambiguous shorthand is flagged for the advisor, never guessed. Unclear audio becomes a question back to the tech, not a guess.
• Measurements and codes are carried character-for-character — "2 mm" stays 2 mm; P0420 stays P0420.
• It drafts; it doesn't diagnose. Diagnosis stays the tech's judgment — and it never replaces your shop's management software; it is the voice-and-paperwork layer on top of it.

Talk about your shop

BayTalk starts with a conversation about your bays, your advisors, and your current software. Packages are scoped per shop; dealership figures are quoted per scope.